Make sure to set the phone number as required during checkout.

  1. In your Control Panel, navigate to Advanced Settings > Account Signup Form, then click the Address Fields tab

  2. Find the row named Phone Number, and click the three dots under the Action column to the right, and select Edit from the dropdown

  3. Check the Required box in the Edit the Text Field modal that pops up

  4. Save your changes




Here are further detailed instructions:


You must also set the shipping manager.

In the BigCommerce admin, store setup -> shipping


Then click edit:


After edit is clicked, you can proceed to setting up the shipping rates.

 The link below is a guide for shipping setup.

BigCommerce Help Center


During the Order Synchronization:

In the BigCommerce admin, go to orders, then expand the order.

Next click the ship items button. 

This window will pop up. From here you can set the quantity to ship.

Select the Turn 14 Distribution as the option for "How would you like to ship?".

Then click the button "Create Shipment".

 You will be able to see it in the staff note about the synchronization status:

 Editing an order:

If there is an error - for example a typo in the address - go to the shipments tab under orders.

Then pick the affected shipment and hit the delete button.

Once this is done, go back to the view tab, and click the menu button on the order and edit it.

Next change the status back to awaiting fulfillment. This will trigger the order and tracking system to refresh and get the updated order details.