Order and Tracking Setup Instructions

Modified on Sun, 8 Sep at 1:47 PM

Preparing for the test order:

1. Click "Orders"

2. Click the "Provide EPA acknowledgements" field.

3. Click the "Provide Prop65 acknowledgements" field.

4. Click the "Provide CARB acknowledgements" field.

5. Click the "Enable tracking synchronization" field.

6. Click the "Allow Shopify to mark orders as cancelled" field.

7. Acknowledge the information about cancelling orders

8. Scroll down and make sure you are in the "Testing environment"

In your Shopify Settings:

Shopify article on Setting up shipping zones
Our guide to setting up Shipping zones for the Turn 14 app

On Turn14.com:

Make sure you've entered a payment method. Orders cannot be placed via this app or the website without one. Users with admin access to your turn14.com account can enter a payment method here.

Creating the test order:

1. Click "Orders"

2. Click "Create order"

3. Find a Turn 14 product that is in stock and add it to the order

4. Click the "Search or create a customer" field.

5. Create a customer, or use an existing profile make sure to use real customer information, including address and phone number. (This can be your own info if needed, so long as the address and phone number are both real.)

6. Click "Collect payment"

7. Click "Mark as paid" since this is a test order you wont be charged

8. Click "Create order"

9. Click "Request fulfillment"

10. Click "Send fulfillment request"

11. Email us the order number to send it over (this will be automated after we finish testing) The Turn 14 support team will then review the test order and enable production mode for their account (if they approve)

Once all of the items above have been completed, or if you have any questions on how to complete the above steps, email support@dataheretothere.com . If you need help checking your payment method, email the T14 accounting team at accounting@turn14.com or call 267-468-0350 x 8600.

Here's the instructions to move to production mode.