Live Shipping Rates Setup Instructions

Modified on Thu, 19 Mar at 12:38 PM

First, users must have Advanced Shopify or Shopify Plus plans or yearly billing. See link: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers

Second you need to have set up your Shipping Zones.

Third you also need to have completed a test order.

1. Click "Orders"

2. Click "Enable live shipping rates"

3. Scroll down and make sure you are in "Production environment"

4. Click "Save"

5. Click "Settings"

6. Click "Shipping and delivery"

7. Click "General Shipping Rates"

8. Find the Turn 14 Distribution API shipping zone and click "add rate"

9. Click rate type and select "use carrier or app to calculate rates"

10. Select the "Turn 14 distribution API (rates provided by app)"

11. Click "Done"

12. Scroll down and click "Save"

*Please note a phone number is required in the address section of the checkout.

Here is an example of live shipping rates at checkout:

Also check out these links to set up backup rates. Learn more about backup rates in the Shopify Help Center, or customize backup rates in your Shopify Admin.

***Please note that live shipping rates are only valid for 24 hours after checkout. If an order is requested for fulfillment after the 24 hour limit, the app then defaults to the fastest cheapest option. It's set up this way to avoid rates that might no longer available, per Turn 14's request.***